Vision | Mission | Values

Vision:

A More Connected, Vibrant, Thriving Region

Mission:

Improve the quality of life in the St. Louis region by delivering excellent public services and dynamic regional solutions

Core Values:

Team Member Focus

Our team members are the core of every business we operate. Care, trust, a sense of belonging and recognition creates a culture that helps us thrive in any environment. The experiences we gain, together, build a stronger sense of “Always Moving. Together.”

• We care about team members and their impact on BSD, their families, and our community
• We trust and empower team members to grow, develop, and flourish
• We regularly recognize the contributions and talents of all team members 
• We celebrate successes; big and small

Customer First

We consider all customers to be our top priority and strive to build respectful relationships with those we serve. Being consistent, reliable, and accessible propels a customer experience that exceeds expectations.

• We value and respect all customers
• We anticipate and quickly respond to the needs of all customers 
• We listen and seek feedback to improve the customer experience

Accountability

We value our team’s ability to respect and honor the commitments of BSD to our communities and each other.

• We take ownership for our actions and honor commitments; no excuses 
• We are committed to being available and responsive 
• We drive performance by setting clear expectations through frequent, open dialogue

Fiscal Responsibility

We continually seek actions, measures, and innovations to improve and optimize the financial health of BSD.

• We encourage team members to develop and implement best practices that reflect financial stewardship to the individuals and communities we serve 
• We look to team members to be subject matter experts
• We communicate the importance of financial responsibility to all team members and engage them as active partners

Safety & Security

We place the physical, mental and emotional well-being of team members and our customers above all else.

• We foster a safe-place environment for our team members and customers 
• We utilize ongoing training to promote a safety-first culture
• We are proactive and take appropriate measures to maintain data security